Finding Plumbing is a marketplace, requiring all stock to be confirmed with the listing vendor. Due to the fluctuating market, pricing is subject to change. To confirm availability and pricing please click the "Info/Buy" button and complete the request form.

Return policy

BUYER’S REMORSE

• Items are eligible for return for 7 calendar days from date receipt of delivery by the CUSTOMER. As of the 8th calendar day items are deemed non-returnable.
• If an item is to be returned, it will be returned to the SHIPPER’S place of business.
• A 20% restocking charged will be assessed on all buyer remorse returns.
• CUSTOMER will contact FINDING PLUMBING for return of item.
• FINDING PLUMBING will issue an RMA # (return merchandise authorization #) and notify SHIPPER of return.
• FINDING PLUMBING will request tracking # from CUSTOMER to follow return progress.
• CUSTOMER is responsible for insured return shipping cost.

DEFECTIVE ITEMS

• Items are eligible for return for 14 calendar days from date of receipt by the CUSTOMER. As of the 15th day items are deemed not defective and therefore non-returnable.
• If an item is to be returned, it will be returned to the SHIPPER’s place of business.
• CUSTOMER will contact FINDING PLUMBING for return of item.
• FINDING PLUMBING will issue an RMA # and notify SHIPPER of return and whether CUSTOMER requests a replacement (if available) or a refund.
• SHIPPER will create and be responsible for fees on return shipping. Call tag or return label for UPS, USPS or FedEx will be created for CUSTOMER.
• SHIPPER shall not issue RMA or accept return except through FINDING PLUMBING.

DAMAGED IN SHIPPING ITEMS

• CUSTOMER has 7 calendar days from date receipt of delivery to report damage to FINDING PLUMBING. As of the 8th calendar day items are deemed received undamaged.
• CUSTOMER will be required to provide proof of damage by 8th calendar day after receipt to FINDING PLUMBING who will then forward such information to SHIPPER for insurance claim.
• CUSTOMER is required to retain item, packing materials and any pertinent information until insurance claim has been approved.
• FINDING PLUMBING will notify customer as to whether item will need to be returned or discarded once insurance claim has been approved.
• SHIPPER will file insurance claim within 2 business days of receipt of proof of damage.
• FINDING PLUMBING will credit the CUSTOMER for the damaged item once insurance claim has been approved.